验证码无效！ 重置密码也不行怎么重新绑定？

序列号是US-XXXX-XXXX-XXXX这个格式的吗？注册信息记得的。

要上传身份证照片，天朝身份证没问题吗？会被取消帐号吗？

第2个restore core这个码在哪里有显示？我的登录器setup里面只显示第一个serial。

但是手机上的登录器没有restore这个选项，如果要登录BN才能查看...

第2种就算了...第一种next的按钮不能点啊

点进去就是我说的上传身份证的网页...已经没有办法了吗？

感谢LS了，这个链接也是一样的，到最后一步还是要上传身份证....已经上传了，看看暴雪愿不愿处理天朝玩家的破事吧。当初不记得把restore core记下来真是太失败了。处理时间一般要多久呢？

Dear XXXXXX,

The status of your Customer Support ticket #27777959 has changed to “Answered.”

You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/27777959>ZHES

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
I'm sorry we do not speak your language

However to solve your problem, go here:

https://us.battle.net/account/support/remove-authenticator.html


____________________________________________________
这是答复，I'm sorry we do not speak your language 密保答案也是中文的，彻底悲剧了？

全文，用手机验证器的朋友小心了 没有还原码你手机出问题就哭去吧。

Dear XXXX,

The status of your Customer Support ticket #27777959 has changed to “Answered.”

You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/27777959>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
I'm sorry we do not speak your language

However to solve your problem, go here:

https://us.battle.net/account/support/remove-authenticator.html

Regards,

Game Master Trelladon
Customer Services
Blizzard Entertainment
www.blizzard.com/support

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.

If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/m ... -communication.html>

This is the latest response from Customer Support:
Greetings,

Thank you for ticket. We are unable to accept your submission due to the following:

- We were unable to read the primary form of identification supplied due to the following issues with the image:

                The identification was in a language we are unable to interpret.

Please address the issues listed above and resend your submission.

If you have additional questions or concerns, please reply to this ticket.  If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at http://us.battle.net/support/en/article/contact.

Customer Services
Blizzard Entertainment
www.blizzard.com/support
——————————————————————————————————————————————————
第二個回覆。繼續悲劇。現在的問題是：我的資料都是中文的，即使我用英文要求幫助，他們能核對出來？台服是不行的，台灣戰網直接顯示沒有該帳戶。

[ 本帖最后由 solbadguy 于 2012-6-12 08:40 编辑 ]

引用:

原帖由 jump 于 2012-6-12 02:12 AM 发表

这个ticket还没关掉，你可以继续和GM扯这事儿，只要你有办法证明这是你的账号（这个全球所有企业都差不多，关键问题和关键信息核对），那么GM是有权限帮你取消authenticator的。
国内的GM会问你一些账号角色人物之 ...

它要我回覆這個ticket，但是地址是no-reply@blizzard.com，我又不能登錄BN跟隨這個ticket，難道要一直新建ticket？

刚才又传了第3次身份证照片 ：I lost my authenticator and I want to remove it from my account.I KNOW you can not read Chinese,but you can SEE.I can offer any information about my account.please help me.

结果对方让我不要重复发帖 ：We will send you another email when a Customer Service representative replies to your ticket, which under normal conditions happens within 24 hours (but please allow up to 2 days). Meanwhile, we strongly suggest that you do not submit duplicate tickets, as doing so will only lengthen your wait time.

引用:

原帖由 jump 于 2012-6-12 09:23 AM 发表


打电话吧，最后一招了
口语如何？

very poor