GAMESPOT 7月5号讯

微软将所有360的保修期延长至3年

微软官方对360的三红问题表示道歉，同时表示延长所有360的保修期到3年，这将会花费微软10.5亿美元的开销。

在众多传媒对360的三红问题进行报道之后，微软终于出面表态，对受影响的玩家表示道歉，并且马上生效新的保障措施，把所有360主机的保修期都延长至3年。

微软官方发言人说：“我们确认了有数量众多的360主机会在开机时产生三个红灯的错误，并且已经开始对故障产生的原因展开调查和修正。：”

微软娱乐部总裁PETER MOORE说：“我个人对遭受360三红损害的玩家表示歉意，这是我们的失误，我们没有为玩家做到最好。对此，我们表示道歉。我们听到了你们的意见，而且保证会把这个问题解决。”

同时他本人还在XBOX。COM网站上发表了一篇公开的道歉信

http://www.xbox.com/en-US/support/petermooreletter.htm

To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.   

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing  today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.  

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.  


在信中PETER MOORE表示微软已经花了很长时间回收并且测试了大量的三红主机（估计我的就被回收了换了台新的），充分掌握了引起主机三红错误的原因，并且在新生产的主机里做了修正措施，同时对一直支持微软和360家族的玩家表示感谢。


http://uk.gamespot.com/news/6173 ... =latestnews;title;1

一盏灯一年，很好

很好，很强大，可以使劲造了，三年保修。。，看来微软为E3准备了足够多的弹药啊

[ 本帖最后由 jimmao 于 2007-7-6 05:33 编辑 ]

水货没有爱啊。。。

哈哈哈
买水货的去哭吧
两条路
1 把刀架在js脖子上逼它给你修
2 等XO中文行货 要65nm的

售后服务一流！

起码是承认了~~~

希望新生产的360主机尽快解决三红问题，迎接下半年疯狂的大作潮~~~

精英版期待入手！

如果不是媒体持续报道，MS根本就不愿意承认，你看先前PETER MOORE那傲慢的态度，事实上它自己心里有数，
我呸，商品有这么严重的缺陷，你还能让他上市？你的质检是怎么做的？难道就只是为了要抢先上市？
MS，你好傻啊，主次都分不清楚？

如果连MS自己都承认数量众多，那么可能就不是单纯的延长保修期那么简单了，
因为超过了一定的百分比，面临的就很可能是召回了。

精英版红的频率和pro差不多...

希望微软解决质量问题，并回收三红主机更换改良版...

引用:

原帖由 ZELUDA 于 2007-7-6 06:24 发表
精英版红的频率和pro差不多...

希望微软解决质量问题，并回收三红主机更换改良版...

楼上是任饭？

引用:

原帖由 CN 于 2007-7-6 06:15 发表
如果不是媒体持续报道，MS根本就不愿意承认，你看先前PETER MOORE那傲慢的态度，事实上它自己心里有数，
我呸，商品有这么严重的缺陷，你还能让他上市？你的质检是怎么做的？难道就只是为了要抢先上市？
MS， ...

您这么有本事，赶快写求职信到微软去，要求PETER MOORE下台，由您取代他的位置，别浪费人才

估计不换到65制程，很难根绝3红问题。
如果只是修改一些小的地方就能解决3红，MS早就做了，还会现在这么被动？
就算不换制程，重新设计散热和一些部件的焊接，生产线也得跟着改动，真是很大工程啊。

我身边朋友的XO基本都3红了，换机的换机，水冷的水冷，
可怜我现在每次玩XO都提心吊胆，本是享受却变受罪，操！

引用:

原帖由 CN 于 2007-7-6 06:15 发表
如果不是媒体持续报道，MS根本就不愿意承认，你看先前PETER MOORE那傲慢的态度，事实上它自己心里有数，
我呸，商品有这么严重的缺陷，你还能让他上市？你的质检是怎么做的？难道就只是为了要抢先上市？
MS， ...

三年，就算按照某些人说的33%的故障率，也足够M$回收大部分害羞的XO并且替换上新的散热机制了，亡羊补牢，时犹未晚。至少还是负责了，光头坏了，俺也可以把它造红了拿去保修

看不出人家有什么傲慢了， 人家说把目光指向微软的服务上， 就说明微软要有所动作了， 这比道歉本身有意义的多。 一个三年保修，需要多花费10亿美元。 道歉对欧美人来说真的不算什么，

只有日本人和被日本奴隶文化毒害的人看起来才很难。